Rob Mattison, the world renowned expert in telecommunications, is the lead instructor for all courses. Rob is a Certified Telco Fraud Officer (TFO) and a Certified Master of Revenue Assurance Management (CM-RAM).
Rob is the author of The Telco Revenue Assurance Handbook, which has become the authoritative guide for revenue assurance managers at telecom firms around the world. He is also President of the Global Revenue Assurance Professionals Association (GRAPA). Rob shares the global practices he has found with students who benefit from his vast 30+ years of first-hand experience.
GRAPA Executive Project Manager
A key member of GRAPA’s executive team, Louis Khor is the Lead Project Manager for GRAPA’s Proof of Principal Partnerships, where industry standard practices in Telecoms Fraud and Revenue Assurance are implemented in real-world operational environments.
Louis assists Managers and Executives, tasking partner team members on the practical work of mapping, calibration, contracting and compliance of fraud forensic controls throughout the telecoms environment as part of the ongoing standards verification process.